Aura Scents by Sara Scents · We reply within one business day

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Questions about a collection, help choosing a format, stockist enquiries or a custom fragrance — it all comes to the same inbox and we answer within one business day.

FAQ

Questions we get most

A category is the format — a reed diffuser, a candle, an incense stick, a sachet. A collection is the fragrance family, such as Serene Waves or Sugar and Spice. Most collections are available across most categories, so you pick the mood first and then the format.

The 100ml bottle holds a room for up to twelve weeks with all the reeds in. Turning the reeds once a week refreshes the throw; using fewer reeds makes it last longer at a lower intensity.

Yes. Every candle is 100% soy wax with a lead-free cotton wick, cured for ten days and burn-tested by batch. The 70g single-wick vessel gives around fifteen hours.

Yes. The oils are sold undiluted and work in electric and ultrasonic diffusers, ceramic burners, or for topping up a reed diffuser. Follow your device's guidance on how many drops to use.

Scented sachets hold their fragrance for six to eight weeks in a closed drawer or wardrobe. Drawer liners last around twelve weeks. Both fade gradually rather than stopping suddenly.

Yes. Our incense is hand-rolled onto bamboo cores without a charcoal base, which keeps the smoke softer and lets the fragrance come through rather than the burn. Each stick runs about thirty minutes.

Yes, we ship to most countries. Delivery is five to seven business days domestically and eight to fourteen internationally. Some countries restrict the import of fragrance oils and incense, and we will tell you before taking the order if yours does.